As another service to our patients, we have a frame dispensary in the office. When a patient chooses a frame for new glasses, the order is sent to an optical lab for processing and is then returned to our office where it is inspected. On average, it takes approximately 3 - 10 days from the time that glasses are ordered to the time that they are ready to be picked up at our office.
As an optometric office, we don't charge retail prices. The price that is charged for prescription eyeglasses does not include any mark-up, or profit margin, which in a retail store can result in a final price that is up to 2 or 3 times the wholesale cost. Instead, we charge only the actual costs of materials as invoiced from the manufacturer or supplier, plus a Professional Service Fee (PSF) in accordance with the guidelines of the Ontario Association of Optometrists. This method ensures that there is an objective approach in recommending which of the various types of frames, lenses and coatings may be best for a particular patient - the fee charged by the optometrist remains the same regardless of the wholesale cost of the frame and lenses themselves. As a result, the total cost for obtaining prescription eyeglasses can often be significantly less in our office than from a retail store. Also, there are no taxes on prescription eyeglasses.
For convenience, should a patient desire a particular brand or model of frame that we may not have on display or carry regularly, we can obtain most brand names that might be seen in a store. We pride ourselves on providing expert recommendations and service regarding fit and suitability of frames and lenses given each patient’s unique prescription needs.
We also suggest for prescription eyeglasses obtained elsewhere based on a written prescription from our office, that they be brought back to our office for verification to ensure that they meet all required optical standards and tolerances, and to ensure that the prescription was filled accurately. Studies as recently as 2011 and 2012 have shown that upwards of 44.8% of prescriptions filled may not meet prescription or safety standards required by law.